Norton Internet Security 2002
by Symantec
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Software Reviews of Norton Internet Security 2002
Customer Review: Just DON'T Do It
Summary: 1 Stars
This is the most problematic program I've ever tried to use or uninstall. My first problem was with my wireless internet connection card from Cingular. Norton would not allow me to load web pages. Boy...I was protected! I couldn't even load the Norton web site to try to find help. I disabled NIS and I was finally able to load web pages.
Then, I could not download my mail into Outlook. I called Earthlink, my dialup service, and told them the error message I received and they told me it was NIS. Surprise, Surprise, Surprise. NOT!! I called Norton....it's not our fault, it's Earthlink's fault. Not even close!! I did a web search for the error number and 3 of the 5 possible causes for this error, according to Microsoft, deal with NORTON!! After repeated calls to Norton, and disabling certain parts of the program, I finally went in and edited my startup list, removing NIS, and now my computer works better. However, I'm unprotected against internet attacks because I've had to disable all of Norton to get anything to work.
Even with NIS disabled, I still have trouble with my CPU usage spiking at random times. I'm going to follow the directions on the Norton site for removing the entire program and using something else. Alcatraz Security rated The Shield Pro 2005 as the best antivirus program so I'll give them a try. Anything HAS to be better than the trouble I've had with this program.
Oh...I have several friends who have tried this program on their laptops and are experiencing the same problems I am so I know it's not me and my computer, it's Norton and personally, I'm tired of hearing them say it's not their fault and it's not their problem. I'm moving on to hopefully greener pastures.
Customer Review: WHAT A NIGHTMARE! CAUSED US TO REINSTALL EVERYTHING!
Summary: 1 Stars
Guess how I spent SuperBowl Sunday!? In complete H*LL dealing with Norton Internet Security (NIS)! It'll be a long time before I ever buy anything from Norton again. You name, it happened. Spiked CPU usage, no more internet connection, IMPOSSIBLE to uninstall, WORST TECH SUPPORT PHONE MENU SYSTEM I'VE EVER ENCOUNTERED, unqualified techs who gave up on us and yes, our only option now is to wipe the hard drive and start over. I'm a software engineer with 20 years of programming experience and am often asked by my friends for computer help. This is by far the worst experience I've had to deal with. Removing viruses and adware is easier than attempting to remove Norton Internet Security (NIS). I've wasted more time with NIS than I have with adware for the past 12 months! I'd rather leave my computer open to everyone on the net than try to install this software again. Okay, I'm done, but as you can tell, this software has caused us a lot of grief.Customer Review: Better than average product. Non-existant support.
Summary: 2 Stars
Symantec's Norton Internet Security combines a firewall, anti-virus and ad blocking in a nice package. The LiveUpdate feature makes updates easy. However, Symantec will give you LITTLE to NO support even if you find a bug with their product. Good luck contacting them because they have hidden their phone numbers on their website to force you to solve problems yourself. The problem is that some problems are not solvable by anyone other than Symantec. For example, they have a bug that basically breaks ad blocking. Ad blocking does not work. I paid for this functionality and it is completely broken. They gave no way of reporting the problem and left us customers in the dust. There are other problems too that happen from time to time. The anti-virus software sometimes can't scan your e-mail. So, you won't be able to read your e-mail until they fix their software OR you take the risk of disabling antivirus and getting a potential e-mail virus. I urge everyone who owns this product to complain to Symantec about their complete lack of support. It's one thing if they want to filter out common user problems that waste their tech support staff's time but it's another issue entirely to leave your customers with no recourse.Customer Review: Can be hard to lasso down
Summary: 3 Stars
While I feel secure with this product and am thoroughly satisfied with the antivirus software, it has the annoying tendency to ignore the user's orders. Specifically, the software allows you to allow, deny, or automatically configure other programs on your computer which try to access the Internet. But after you provide a setting, weeks later it will ask you again whether to allow, deny, etc. as if the program is totally new and had no idea what settings you had put in previously. In the long run this becomes tedious and annoying. However, friends have had the same trouble with McAfee...Customer Review: Buy NIS 2003 For the Ad Blocking Feature Alone
Summary: 4 Stars
This is a good product, but the 2003 line is better. NortonInternet Security 2003 contains an OUTSTANDING ad blocking
feature. After installation, I visited numerous sites which had
previously dumped loads of pop-up and pop-under ad windows and
flash-based ads on my screen, but now -- POOF -- no more trash,
with no discernable negative effects on web page loading. Plus
ad banners are effectively eliminated--so all you get is the web
page you want. After a week of intensive use, I have yet to find
a problem with this software. I find it difficult to praise
this product enough--it delivers every feature smoothly and
efficiently, as advertised. I have it installed on my computer
along with Norton Cleansweep--no conflicts or flaws noted.